My husband and I were on vacation and had issues with our Ford F150, we stopped at another Ford dealer and they were booked up, we were referred to James River Ford. It was a Friday afternoon. They assured us they could fix, they ordered Part and had our truck fixed Monday morning. They even gave us a nice rental to use to get back to our campsite. Would highly recommend them for prompt repairs.

Sales people were very knowledgeable and worked with us on everything. He also went the extra mile helping us program our phones to the vehicle. Great service and great price

Very nice and friendly people. Make buying a vehicle an easy experience.no complaints on the way things went. I’m

Bait and switch. Car was 19000, called to confirm it. He agreed so I drove down and it was 21500. Go with anyone else.

Bret Williams was one of the most amazing salesman’s ever, thanks for the Kia.

My salesman Thomas Cooper was very helpful with finding the truck I wanted and getting it for me. I was very please with his professionalism and working with me thru the entire process. I look forward to doing business with James River Ford in the future.

Everybody at James River Ford idid an excellent job

These guys were fantastic. They were patient, worked with me and explained a lot about the car buying process that I didn't know. If you're in the market if you are in the market for a ridiculously fun truck. come see these folks.

Drove NW Arkansas to get there and it was worth the drive. Got a great deal and Thomas was knowledgeable and professional. If you want a dealership that is actually nice and remembers what customer service is, this is the place to go! Ask for Thomas and he'll get you in the right car at a good price. Excited to put some miles in my Bronco Raptor!

I want to personally thank Jonathan Adams and Brett Williams for their efforts on behalf of me as a customer. I was in a particularly hard situation, while the service team work tirelessly to get my car running for 22 days of being stranded 3 states from home, these 2 people treated me with respect and understanding thru the last few days . It was not the best situation for me, but Brett made an extra effort to talk, with me and listen. Jonathan kept me updated on the efforts being made. They both get 5 stars for being concerned about the customer

Had warranty repair work done and the whole process was wonderful! The team at James River kept me in the loop through the whole process and they were willing to go above and beyond to make sure I was happy. I will definitely take my vehicle back to them again.

Honestly, I have had really bad experiences at Ford service departments. But that was when I lived in Dallas. I bought a new vehicle from James River Ford, and already had the first oil change done. In Dallas, when buying a new car, it would take hours upon hours, and they would try and tack on all sorts of fees and charges. But not at James River Ford. In Dallas, an oil change would take 2 hours, and you would have to have an appointment. At James River Ford, an oil change took only 45 minutes. And I did not even have an appointment. Yeah, I'll be using them as my home Ford shop going forward. Thanks guys,