Customer Testimonials
Highly Recommend working with Derek Brown - he made our truck buying process simple and was able to have a genuine interaction with someone that was in the business of wanting to help. Really James River Ford as a business was clean, professional, everyone greeted you kindly and paperwork was a quick process. Thank you Derek and Adil for all your work to get us a truck that is perfect for our family.
I had a great experience and Ashley was the best. They offered me more for my trade than anyone else and made the buying experience simple and fast.
I dealt with Dallas Dennis to purchase a new truck.
Michael was great and easy to work with. Smoothest vehicle purchase we have made!
Love James River Ford Like, WOW!! Really friendly love the employee's!!They are super Awesome!! Thank You So Much❤️❤️❤️
Our sale person Michael did an amazing job selling me a car he is very friendly and passionate about his work. And is very knowledgeable about all the cars that were for sale and did his best to give me a good deal
Dallas is very friendly & informative. Responsive to all questions & communication prior to our appointment.
Michael was of great help.
Dallas was a great salesman. Very knowledgeable, and fun to work with. Helped convince my husband to buy the truck I thought was better (because it was!)
Great buying experience. Dallas did an awesome job.
My husband and I had our first vehicle purchase experience with Brett Williams, he was helpful, knowledgeable, and friendly! Thank you Brett and James River Ford!
Dallas Denis was fantastic. He walked us through every step of the process and answered every question thoroughly. I highly recommend the folks at James River Ford if you're looking for a new Ford.
Went the extra mile to help find solutions to my particular issue. Great staff and team. Mechanics did their due diligence and said what needed to be done without adding anything extra.
Great experience working with Dallas and Tyler. My 2nd vehicle purchased from James River Ford and I will continue to purchase from them in the future.
Courteous and professional service department.
We are 13 hours from home and without warning the AC goes out in my ford. Kids in the back 94 degrees. Vacation about to be ruined. Pulled into the service center and told them what was going on. They said they would do their best to help us. Absolutely the best service. Diagnosed the issue. Which was the compression clutch got it approved with the warranty company ordered the parts.all of this from a family of hot wore out travelers who stopped in without an appointment. Saved our Branson vacation. 10/10.
I want to Thank Brett for helping us with the process of buying our new Ford Explorer. He made it easy and was extremely helpful. I would highly recommend going and seeing him at James River Ford in Ozark when you’re looking to purchase a new vehicle.
Got my vehicle in & out quickly
Always good
The entire process went just like it was supposed to, and it was done in a timely manner!
We went to several dealerships but went back to James River to see Dallas. Of all the salesmen we spoke to he was the most knowledgeable about the vehicle.
Dallas was great in the purchase of our new vehicle.
David was wonderful to work with.
Sales and over all communication with all went great. Ashley sales person helpful along with Adil the warranty advisor, made it a pleasant experience.
We were in the area from Texas and our truck threw a code. After discussing with our local dealership, they said we needed to have it checked out. When I called Jim Rivers service department, they said they could get us in as soon as we could get there. We got there, they got it in checked the truck out and cleared the code so we could go home safely the next day. We are truly appreciative.
Peyton and Ashley were both fantastic. I definitely recommend James River Ford. Everyone is friendly and professional. They go above and beyond to help you.
It was great
Enjoyed dealing with James River Ford. Brett was great to work with. Prefer James River Ford over the other Ford dealers in the area.
Dallas Dennis was a very professional when helping decide what vehicle to buy and was able to answer all my questions. Would defiantly come back and buy a vehicle from Dallas at James river ford in Ozark
We had been having trouble with our VW Atlas and had decided to part ways. My husband was pretty pushy about looking at the Explorer ST. I was stressed from the VW issue and decided to stop in on my way home to check out the ST vs Tremor. Brett said he could show me both. I told him up front that we weren’t in a hurry and were going to sell our other car first and I just didn’t want him to have any expectations. I personally don’t like a pushy salesperson. Brett helped me choose ... Read More Google - Jul 18, 2026
Super smooth purchase. Our sales consultant Dallas did a great job helping us and answering all of our questions.
We did our transaction basically over the phone and via video and Jeremy was very helpful answering all our questions. Thank you very much.
Bought a new 26 explorer from James River, buying experience was pleasant. Dallas Dennis was very helpful and willing.
David did a really good job, friendly, professional and knowledgeable... got the truck i wanted at a reasonable price..
I have to say our experience at James river ford was great! Derek was fantastic to work with I would certainly recommend anyone to check it out
I had check engine light come on during vacation to Branson. Cassady in the service department was super helpful and got me fixed up that day.
We came in to James River Ford looking to trade in our 2022 Equinox. We had the pleasure of working with Dallas, he listened to what we needed in a vehicle and quickly found us the perfect one. From the time we walked in, throughout the financing and paperwork, he was incredibly courteous and kind. I would recommend James River Ford to anyone looking for a new or used vehicle!
This is Ted Born. I am 73 years old and have purchased several vehicles from Ford over the years. I can say for sure that Ashley Tidwel is the best sales person I have ever dealt with. I was very demanding and anxious during my experience with Ashley and she was always calm and professional and answered all my questions very quickly. I will recommend her to all my family, friends and co-workers going forward. Johnathon was also very helpful.
I had a great experience at this dealership. The salesman, Dallas, was friendly, knowledgeable, and easy to work with. He was quick to get answers to all of my questions and made the entire process smooth and stress-free. He also was able to get me a fair value for my trade-in, which I really appreciated. What I appreciated most was that there were no high-pressure sales tactics. Dallas made the buying experience comfortable and straightforward, allowing me to make my decision without feeling rushed. I’d definitely recommend this dealership to anyone looking for an honest, hassle-free car buying experience.
Lincoln Navigator 8 years old, never had any issues, just regular maintenance. 5 hours in on a 6 hour drive and had Coolant leak on way into Branson 7p July 2nd. Called James River ford 8am on July 3rd. Said they could get me in and had parts available. Recommended Bilyeu towing to get it to them. Tow truck showed up around 9 and had it delivered around 10a. CSR called me around noon to let me know it was both hoses and cost, said it could be done in a couple hours. Gave the go ahead, and they got the work completed by 3... Read More Google - Jul 9, 2026
Great dealership, great customer service!!
The service guys are extremely knowledgeable and very helpful! We had an issue with our Ford Expedition and they fixed it very quick. I would highly recommend using this dealership!
My salesmanTyler B at James River Ford is the best! This was the fifth car that I have bought and Tyler has gone out of his way every time to make sure I got everything I wanted and needed. I admit i am not the easiest customer to please , but Tyler certainly has gone over and above to make everything right. The best salesman, best dealership. It only allows me to give five stars or I would give you ten. Thank you , everyone there had James River Ford
Jeremy was amazing. Kind, prompt, thorough and efficient. He read my personality perfectly and met my energy. I'm always in a hurry with multiple things going on and when I came back to look at a different color Bronco he came buzzing up on a golf cart to run me a key😂 Everyone we came across whether walking through the showroom or outside browsing were friendly and integrated into the entire positive experience. I would absolutely recommend James River Ford but even more so Jeremy for his no pressure, honest service.
Service department is top notch. Their mechanics know what they are doing!
Absolutely blown away by these guys. We were in a serious bind traveling through the area, and with 24 hours they were able to diagnose and fix my Expedition. It needed a new Turbo and they had it over-nighted and I was on the road the next afternoon. They all went way above and beyond and I can't thank them enough.
Who knew car buying could be so much fun! Jeremy was first class and we ended up with a vehicle we absolutely love!!! Thank you Jeremy
Friendly staff, honest answers to question. No pressure sales. Our salesman was knowledgeable and helpful.
Dallas was great to work with!
Steve was very kind and helpful in getting an appointment to have my Ford Explorer recalls taken care of. I also had a damaged windshield cowl needing replaced, he had the part ordered and I was able to dropped off and both the recalls and cowl were taken care of quickly.
I recently but a Yukon from Brett and James River and he was so wonderful to work with. He brought humor and grace, answered my 1,000 questions and was so professional.
Brett Williams was our Salesman and he did an excellent job! I came in not knowing what I wanted and from start to finish, Brett was attentive, personable and found the perfect vehicle for us! I even had a minor issue with one of the features that nobody had an answer for previously. Brett answered that question immediately!! We're so grateful for Brett and James River Ford! We'll be back!!
I have always had issues with buying cars. The salesman always wants to talk to my husband even though it's MY vehicle and his name isn't even going on it. Brett Williams was amazing from the get, I am very straight forward and don't like to play the back and forth game. He picked up on that and this experience was the best I've ever had! In and out in less then 2 hours with keys in hand! Everything I wanted and what I was willing to pay! Adil in finance took great care of me to ... Read More Google - Jun 17, 2026
Jeremy was a wonderful knowledgeable kind sales associate. Great person he helped me out the cars by holding his hand out like a gentleman. Couldnt had a better petson to take care of me. Thank you Jeremy Calce.
If you are going here to buy your car, you have to see David Chatman. We have been going to him for our vehicle needs since 2022 and do not trust any body else. He is very easy to work with, genuinely cares about you, and will get you into something that is safe and fits all of your needs without it costing you an arm and a leg. I recommend all of my friends and family to visit him any time they need a vehicle !
I had an outstanding experience at this dealership from start to finish. The entire team was professional, welcoming, and committed to providing excellent customer service.
A special thank you to Jeremy, who made the car buying process smooth, stress-free, and enjoyable. He was knowledgeable, patient, and took the time to answer all of my questions without any pressure. Jeremy genuinely cared about helping me find the right vehicle and ensured I was comfortable with every step of the process.
If you're looking for a dealership that values its customers and a salesperson who goes above and beyond, I highly ... Read More Google - Jun 14, 2026
Dallas was great! Highly recommend!
These guys are great! Had a problem just passing through the area and without question they got us taken care of and on the road safely. Can't recommend them enough
Dallas was great! Highly recommend
Great experience! Jeremy made it so easy and “unstressful”…….Thanks so much for a GOOD buying experience!
Dallas Dennis was great!! He took a lot of time and was very detailed. I would refer him to all to stop by Ford in Ozark and ask for Dallas!!
With a new driver in the family, followed by the infamous hail storm of 2026, I’ve done a lot of car shopping in the last few months. James River was actually the 3rd or 4th Ford dealer I interacted with over three weeks, looking for a Maverick. The experience here was night and day different from other Ford dealers in the area. Ashley Tidwell was great at answering questions and providing help without being pushy. She heard exactly what I was after and immediately (while I was on the lot) started searching for options that matched on their lot, on ... Read More Google - Jun 5, 2026
Did an amazing job found the perfect truck for me, Jeremy Calce was my sales guys and he did awesome and helped me with everything I needed and more !
Best Ford dealership around! Great employees, knowledgeable technicians and the Shop Foreman is incredible!
If you are in the market for a car or truck go see Jeremy Calce at James River Ford in Ozark MO! He is great to work with and will take care of you!
Sale was great. Smooth and easy process.
Drove a couple different vehicles and my salesman Dallas was very nice and very efficient. Ended up purchasing my new 2026 Ranger. Couldn't be happier
Dallas was super helpful, and answered all of our questions.
I highly recommend James River Ford when you are purchasing a new or used vehicle. Cory and Brett worked diligently to earn my business without any high pressure tactics. They negotiated a great deal for me with genuine concern and respected my requests just like family would do. I’m very impressed with their sincerity and work place ethics. Rosie Malay
Thank you to David, our salesman, the finance team and Cory the owner of James River Ford for exceeding our expectations. We traveled 7 1/2 hrs round trip and couldn’t be more pleased with our ‘25 Expedition Max. We will recommend them to all our friends and family.
Our experience at JRF was great. Ashley was our sales associate and she was amazing. If you are looking to buy go see Ashley.
We looked at the Bronco we ended up buy I er the weekend outside of business hours and Ashley reached out first thing Monday after inquiring about it online. She answered all of our questions, let's us take the Bronco on a test drive and walked is through every step of purchasing our new 4x4 toy.
We thought about buying a Jeep Wrangler, we used to have one, but the Bronco is amazing! Incredibly comfortable ... Read More Google - Jun 1, 2026
I will always do business with them there are so helpful, and I’m so satisfied with how they helped me to a get great car.
Brett was absolutely outstanding to work with during the purchase of my new truck. From start to finish, he was professional, knowledgeable, and always available to answer any questions I had. He made the entire buying process smooth, stress-free, and enjoyable.
I truly appreciated his honesty, attention to detail, and commitment to making sure I found the right vehicle. If you’re looking for a dealership that values its customers, I highly recommend James River Ford and especially Brett. He went above and beyond to provide exceptional service, and I couldn’t be happier with my experience.
I will definitely ... Read More Google - May 31, 2026
Brett Williams was our sales guy and he was incredible. He got all information I need. Dealt with me for over a week solid getting pucs and comparisons. He was great!! I'll definitely go back and ask for him!
Dallas was great to work with !!
Brett was so great to work with. The whole team was great and considerate. Best experience at a car dealership!!!
I just bought a car from here. It is a really nice place will definitely go back for more bussiness. My sales person who was Dallas was on spot with everything he delivered exactly everything that I asked about.
Ashley Tidwell was awesome!! Thank you so much for making my purchase go smoothly.
Dallas was awesome to work with. Out of 1 to 10 give a 11.Thank you
Hands down the best car buying experience I have ever had. Brett was amazing! He listened to what we wanted and we left there extremely happy with our new Bronco. I will never buy a car anywhere but here.
Brett was amazing made the whole experience great. Told him what we could afford and what we wanted. He made everything happen as expected. Great car buying experience!
I had an amazing experience at James River Ford! Even though I still owed money on my old Chevy Traverse with hail damage and had some negative equity, the team treated me with kindness and respect throughout the entire process. They worked hard to help me trade it in and get into a reliable vehicle that will be perfect for my present and future with my kids.
I have been a Chevy person my whole life, so I was nervous about switching to Ford at first. The team encouraged me to keep an open mind and test drive the brand ... Read More Google - May 23, 2026
Dallas help me out on my new truck and was such an amazing help. Highly recommend!
Dallas assisted my wife and me in the purchase of our new-to-us vehicle. He was AWESOME!!!! I would highly recommend him to anyone for their next purchase. He was NOT a high pressure salesman AND he gave us something to drink besides water....other places only offered us water.
We bought our vehicle with Ashley and had a great experience! She was patient with our 5 year old, who can get antsy. Adil was also one of our favorites. He made sure we understood everything and was great with our son. We came back about 6 months later to buy another car and again they were great! Even remembered what our son likes! Highly recommend! We are moving out of the area but plan on coming back to this dealership when it is time to upgrade again!
Dallas was absolutely amazing to work with! He was patient, kind, knowledgeable, and made the entire car buying process feel easy. He took the time to answer all of our questions and never made us feel pressured. We truly appreciated how genuine and helpful he was throughout the whole experience. If you’re looking for someone who really cares about his customers, ask for Dallas! Highly recommend!
Brett was a great salesman got me the exact truck I’ve been looking for and made it a great experience would recommend anyone in search of a new vehicle to go to him