Customer Testimonials

This is one of the best ford dealerships I have experienced. We live in south texas and I had a recall to come up, I called and they handled it. Also had a service done as well. I highly recommend these guys.

Michael was amazing to work with! We will be buying with him again very soon 🚁

Best place to buy a car! Staff is amazing

Had a good experience with James River Ford, Colton my sales person helped me with questions and was patient with me since it'd been a long time since buying a new vehicle. He even went out of his way to deliver it for me since I didn't have anyone at the time to drive it home and wasn't trading in my old car, and helped set up my ford app. I enjoy driving my bronco sport! Thank You!

We had a great experience with Brett buying a Ford Expedition this weekend! He was able to organize our trade & deal through the phone during the week so we could show up Saturday and swap cars. Highly recommend chatting with Brett for your next car purchase! Thanks again Brett!

Colton was great to work with. We are really enjoying our f150 purchased from James River Ford

Dallas Dennis was so professional and kind. I'm sorry I didn't come to James River Ford sooner. Thank you for getting me in my new ride.

Great experience working with Michael and the whole team at James River! Ford! Ended up getting a new vehicle and they worked with me to get the exact model and options that I wanted! Appreciated how they worked hard to get exactly what I wanted!

Thankful for the team at JRF in Ozark for working so well with me when we bought our 2024 F350. Special shout out to Michael! I put you through multiple test drives and many days of indecisiveness! Thanks for being patient with me as I decided on just the right truck for us! Go see James River Ford and ask for Michael or Brett! Both are great… as is Dallas! Just a great group of people who work hard to get you what you want!

I recently bought a truck from this dealership and traded my previous vehicle. Let’s clear the air first, going to car dealerships is normally stressful; it’s dreaded and for good reason. However, that was not my experience with James River Ford. I worked with Ashlee and Scott. There was no pressure from either of them, no dirty tricks, and I never got the feeling they were dishonest. Both were laid back, but up front. I live in Colorado and they both made the process very simple. Another item worth noting was their exceptional responsiveness to my questions and ... Read More

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Google - Oct 30, 2026

I recently bought a truck from this dealership and traded my previous vehicle. Let’s clear the air first, going to car dealerships is normally stressful; it’s dreaded and for good reason. However, that was not my experience with James River Ford. I worked with Ashlee and Scott. There was no pressure from either of them, no dirty tricks, and I never got the feeling they were dishonest. Both were laid back, but up front. I live in Colorado and they both made the process very simple. Another item worth noting was their exceptional responsiveness to my questions and requests for additional pictures and videos. Overall, I’d say, give Ashlee or Scott a chance to earn your business. I’ll bet you’ll find yourself posting a review that’s similar to mine.

ASHLEY was extremely helpful with the purchase of my husband‘s new Ford Explorer.

Had an overall great experience from Ashley at James River Ford, from the day, I walked in just looking, till a few days later when I drove off with my new explorer.

Michael was super helpful and friendly. Helped are family get vehicle without feeling like we were pressured at all. Thank you for all your help will come back for future vehicles!!!

Awesome experience. Michael got us in and out in record time. Highly recommend these guys down at James River ford

One of my least favorite things to do is go through the truck buying experience. Today however, was a great experience! My salesman, Brett Williams was professional and informative. He made the entire process stress free and very enjoyable. I would highly recommend Brett and James River Ford to anyone looking to purchase a vehicle!

My husband and I went into trade our truck and had an awesome experience with our salesman, Dallas! Could not recommend him more — easy going, low pressure salesman who tries hard to work with you on pricing and finding a vehicle that fits your needs. He made the process very enjoyable. He’s persistent but not pushy! Thanks, Dallas!

Poor customer care in the service department.

I took my car over there for 2 recalls on my Ford Edge and they were very nice and did not try and sale me something else.

Micheal was great, he’s understanding and if he doesn’t know an answer he’ll find it out, will buy again in the future.

Had an awesome experience with Derek Brown at James river. He did everything in his power to make sure we got the truck we deserved. Great customer service.

Get with Ashley Tidwell you won't regret it, no push on sales pick vehicle sign the paper work, on your way! That easy, thanks Ashley Thank you Adil in finance too , great deal on a nice truck

Micheal Cassidy was great and very nice

Michael was very helpful and found the exact truck I was looking for. Definitely recommend Michael and James River Ford.

"I’m very happy with my new car from James River Ford! Michael was great to work with and made the sales side of things a breeze. My only concern is that I still haven't received the car's title, and the dealership indicated a delay of over a month. Michael did his part perfectly, but the administrative delay with the title is definitely a cause for concern. Looking forward to getting this finalized!"

I highly recommend James River Ford and a gentleman named Dallas. He made this experience one of kind. He was extremely knowledgeable, helpful and honest. As stressful as a car buying is. He absolutely took all that away. Thank you to Dallas and James river Ford. Will definitely be back in the future! If you need a vehicle Go Here!!!!

When my husband and I stopped by and found THE CAR we’ve been hunting for, Colton helped us with a test drive and the purchase and was amazing. We were so excited for our car and the entire staff shared in our excitement as we worked through the entire process. I absolutely will be back!

Awesome experience from start to finish. I would highly recommend. Salesperson: Ashley Tidwell

If you’re in the market for a vehicle or just want to browse some great options, I highly recommend this dealership! Everyone, from the sales staff and managers to the finance associates, was friendly, efficient, and ready to help in any way they could. Overall, it was one of the best car-buying experiences I’ve had. I especially want to recognize my sales associate, Colton. He greeted us right away, was very knowledgeable, and made the entire process smooth and stress-free. He worked hard to get us a good deal and made sure we were informed every step of ... Read More

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Google - Oct 13, 2026

If you’re in the market for a vehicle or just want to browse some great options, I highly recommend this dealership! Everyone, from the sales staff and managers to the finance associates, was friendly, efficient, and ready to help in any way they could. Overall, it was one of the best car-buying experiences I’ve had. I especially want to recognize my sales associate, Colton. He greeted us right away, was very knowledgeable, and made the entire process smooth and stress-free. He worked hard to get us a good deal and made sure we were informed every step of the way. It’s clear he cares about his customers and takes pride in what he does. Thank you to Colton and the entire team for such a great experience! I would absolutely recommend this dealership to anyone looking for their next vehicle.

Dallas is amazing! I love my new VW. I am obsessed. Such a good deal. Fabulous experience. 10/10.

We have had an amazing experience working with Dallas Dennis and purchasing our Ford Bronco Sport. He communicated extremely well with us and was patient and never pushy through the whole process. I would recommend Dallas Dennis and James River Ford to anyone looking for a vehicle.

Looked at a lot of places for a vehicle. James river was great working with me. Derek Brown was a great salesman and very helpful getting in the right vehicle.

What a great experience im from south texas. I contacted colton at James river ford. Went in there to buy my wife a new truck. The experience was so great and easy. I even bought my son a new car too. Definitely worth the twelve hour drive. Highly recommend doing a business with these people.

Service writers were friendly & courteous. Maintenance on the recall issue was done quickly. I would take my vehicle back to James River without hesitation

Ashley was a great sales woman very patient and went the extra mile to get me what I wanted. Also made sure my truck was clean and looking great. James river Ford also worked there magic with my trade in to get the most value I could from it. All in all very happy with my experience and would highly recommend anyone who was looking for a new or used vehicle.

Ashley was very helpful and easy to work with and made our car buying experience seamless even coming from out of state.

Your man in the parts department was wonderful! I was so thankful for all the advice😁

Colton was awesome! He helped me find the crossover suv, that I was looking for.

Purchased a used 2022 Ford Explorer and traded our truck. Our salesman was Dallas Dennis. He was great to work with and he did a great job.

We had a great experience with Noah. He was very personable, knowledgeable and helped us with the purchasing process.

⭐⭐⭐⭐⭐ We had such a great experience buying our car, and Dallas was absolutely amazing! He was friendly, patient, knowledgeable, and never made us feel pressured or rushed. Buying a car can honestly be stressful, but he made the whole process easy and actually enjoyable. Dallas took the time to answer all of our questions, helped us find exactly what worked for our family, and was just genuinely great to work with. You can tell he really cares about his customers and isn’t just trying to make a sale. If you’re looking for a car, definitely ask for Dallas! ... Read More

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Google - Oct 3, 2026

⭐⭐⭐⭐⭐ We had such a great experience buying our car, and Dallas was absolutely amazing! He was friendly, patient, knowledgeable, and never made us feel pressured or rushed. Buying a car can honestly be stressful, but he made the whole process easy and actually enjoyable. Dallas took the time to answer all of our questions, helped us find exactly what worked for our family, and was just genuinely great to work with. You can tell he really cares about his customers and isn’t just trying to make a sale. If you’re looking for a car, definitely ask for Dallas! We couldn’t have asked for a better experience and would 100% buy from him again. Give this kid a raise! 😂👏🚗

Thank you, Dallas you were very helpful with our purchase.

Go see Dallas at James River Ford! He was great at helping us get a new vehicle. All the staff at James River Ford were so helpful and kind to us. Our purchase was a seamless process!

Noah did great and was very helpful through the whole process. He was personable and informative.

Took my car in for making a noise and it need a new transmission they ended up being under warranty thank to Paul for checking everything out for us.

Did not fully do their job. Antifreeze was never filled and my cabin filter needed changed and it was never mentioned to me but was marked as checked. All of this is supposed to be included in “the works” package.

Noah is amazing... We had a great time finding the perfect car... And boy am I picky ... if you are looking for a car please find him and tell him lorrie sent you 😁😁

Had to quickly stop at the dealership with an engine problem. They got us in and quickly got the problem settled.

Noah was excellent to work with! He was very thorough with photos and videos. Started the paperwork process before we arrived and got the numbers where we wanted them. 💯💯

Colton was great 9/18/26!

Noah did an awesome job. Knows how to make a customer feel appreciated.

I had a great experience working with Brett! I came in dealing with a pretty sticky situation with my previous vehicle, and he really took the time to help me figure out the best option. He was able to get me out of that situation and into a reliable vehicle at a price I could actually afford. The whole process felt easy and stress-free, and I never felt pressured into anything. I really appreciate how helpful, patient, and straightforward he was throughout the entire process. I would definitely recommend asking for Brett if you’re looking for a new vehicle!

Not great communication. Still waiting to hear back since 07/30. We usually have to call every couple of days to see where it's at. This is trip two on the same concern and still pending it to be fixed. July 8: Vehicle brought in for initial diagnosis; parts ordered. Owner had to demonstrate to the technician the concern. July 16–17 (1st Repair Attempt): Blower motor replaced. Problem remained unfixed upon pickup. July 27–28 (2nd Attempt): Returned vehicle. Issue mislogged again as a blower motor fault until owner demonstrated for a second time this time to foreman that the front vent doors were failing. ... Read More

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Google - Aug 4, 2026

Not great communication. Still waiting to hear back since 07/30. We usually have to call every couple of days to see where it's at. This is trip two on the same concern and still pending it to be fixed. July 8: Vehicle brought in for initial diagnosis; parts ordered. Owner had to demonstrate to the technician the concern. July 16–17 (1st Repair Attempt): Blower motor replaced. Problem remained unfixed upon pickup. July 27–28 (2nd Attempt): Returned vehicle. Issue mislogged again as a blower motor fault until owner demonstrated for a second time this time to foreman that the front vent doors were failing. Total Delays: 10 business days lost to waiting for parts for an incorrect diagnosis and waiting to re-drop off the vehicle. Total Duration: 20 business days elapsed from initial drop-off (July 8) to today (Aug 4). Still pending the service advisor to call for warranty authorization since 07/30. We always need to call and have yet to receive updates even when leaving messages.

Sold vehicle with known issues. Claimed to fix before sale.

Derek Brown tried to sell my family a Kia Carnival that has an open recall that poses a huge fire risk. When asked about it, he lied and said, “that doesn’t mean it hasn’t been fixed.” I informed him that I looked up the recall on the NHTSA website under the VIN number and it shows there is no remedy for the recall. Do your research before trusting a sales guy like him and ALWAYS ask for the CarFax!

They do not even acknowledge you are there. Seem to not care about your business! We looked at a truck on the lot and went inside to talk to someone. There was a guy sitting there scrolling on his computer and never ask if he could help or get someone for us.

James river ford service department is the worst shop around they won't take responsibility for their mistakes. When talking to the service manager he didn't like that I took my truck to get second opinion. Refused to really listen to what I had to say and just walk away. So instead of warrantying the work that

If you want your vehicle fixed right this is definitely not the place to go! Zero communication and Integrity! Service manager won’t call you back and will threaten to void a warranty when they don’t have a tech tha knows what they are doing. They will damage your paint then blame it on you and not offer to fix their screwups! Will not be doing business with them anymore.

I brought my vehicle in to diagnose an issue potentially with the transmission. The dealership was unable to shift my vehicle back into park and left it on. The battery is now fried and will not hold a charge. It’s pretty disappointing being that I just got this battery in 2025. They also didn’t refill the transmission fluid when they looked at the transmission.

I purchased a brand new Ford Raptor from this dealership and the experience has been extremely frustrating. Because I was buying from out of state, shipping was a major part of the transaction. I was promised multiple times that the truck was being picked up for delivery and that it would arrive within a few days. I signed the purchase paperwork based on those representations and on the understanding that the vehicle would be shipped to me before I left town. Several days later, the truck was still sitting at the dealership with no clear pickup date, no delivery timeline, ... Read More

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Google - Mar 23, 2026

I purchased a brand new Ford Raptor from this dealership and the experience has been extremely frustrating. Because I was buying from out of state, shipping was a major part of the transaction. I was promised multiple times that the truck was being picked up for delivery and that it would arrive within a few days. I signed the purchase paperwork based on those representations and on the understanding that the vehicle would be shipped to me before I left town. Several days later, the truck was still sitting at the dealership with no clear pickup date, no delivery timeline, and no meaningful communication from anyone in management. To make matters worse, I then received a notification that the truck was in the dealership’s service department even though it is supposedly a brand new vehicle. At that point, I had even more questions and still could not get a straight answer. What has made this experience so bad is not just the delay, but the complete lack of urgency, follow-through, and professionalism. Promises were made repeatedly, but no one seemed interested in honoring them. The salesperson was unresponsive and management has not taken responsibility for fixing the situation. I would not have purchased this truck from this dealership if I had known they would handle shipping so carelessly and fail to communicate after the sale. If you are an out-of-state buyer, be very careful. Based on my experience, once they have your money, getting honest answers and timely action becomes a serious problem.

Had a great experience with Reif and everyone else who helped throughout entire process of purchasing my new F250.

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Avoid this dealership at all costs! I've waited a few months to leave this review to see how things played out and they played out exactly like I thought. I purchased a truck and it had 3 major issues from the get go. The dealership paid to fix 1 issue and decided they weren't gonna fix the other issues. I get condescending replies when I actually get any response from Tyler. They act like they did me a favor because they fixed 1 issue. This truck should have never been on the lot. The salesman Tyler Buechle is as shady as ... Read More

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Google - Feb 14, 2026

Avoid this dealership at all costs! I've waited a few months to leave this review to see how things played out and they played out exactly like I thought. I purchased a truck and it had 3 major issues from the get go. The dealership paid to fix 1 issue and decided they weren't gonna fix the other issues. I get condescending replies when I actually get any response from Tyler. They act like they did me a favor because they fixed 1 issue. This truck should have never been on the lot. The salesman Tyler Buechle is as shady as they come. I'm stuck with 2 big repairs even know they knew about them and said they would take care of them initially. They should have fixed everything when I was without the truck for over a month. We'll see what kind of condescending response or excuses this review gets. Do not spend your money at James River Ford, learn from my mistake and take your business and money elsewhere.

My husband and I had a terrible experience car shopping. 2 hours waste of our time. Reef the car seller followed us around, continually kept showing us cars over our strict budget we gave him, asked us why we chose the number for our budget, tried to play the game of emotions and feelings (we were not playing the game at all), took us in a test drive to look at the color of the car while the sun shines down on it 😑, begging and pleading for us to buy something. As we shook his hands, heading out the door leaving, ... Read More

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Google - Jan 16, 2026

My husband and I had a terrible experience car shopping. 2 hours waste of our time. Reef the car seller followed us around, continually kept showing us cars over our strict budget we gave him, asked us why we chose the number for our budget, tried to play the game of emotions and feelings (we were not playing the game at all), took us in a test drive to look at the color of the car while the sun shines down on it 😑, begging and pleading for us to buy something. As we shook his hands, heading out the door leaving, and driving away, he chased us down in the parking lot and brought out a manager as a last attempt to purchase a car! Absolutely terrible experience and will never go back. I went to Ozark Chevrolet across the street with the perfect experience! Go there instead and ask for Justin ⭐️

Had been searching the internet for a blue Ford Edge with 6 cylinder engine for about 3 months. Finally found one at James River Ford in Ozark, MO. Went in to test drive it and was told that it was a new arrival, and was still being checked out by their shop. This was on a Saturday. I was unable to drive the car, but did get to see it and take some pics. The sales man took my info and told me that he would call me it was ready for sale. He introduced me to his manager, and he told ... Read More

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DealerRater - Jan 15, 2026

Had been searching the internet for a blue Ford Edge with 6 cylinder engine for about 3 months. Finally found one at James River Ford in Ozark, MO. Went in to test drive it and was told that it was a new arrival, and was still being checked out by their shop. This was on a Saturday. I was unable to drive the car, but did get to see it and take some pics. The sales man took my info and told me that he would call me it was ready for sale. He introduced me to his manager, and he told me that he would give me the first crack at buying the car. They sold the car to another buyer the following Monday, without even contacting me. Worst sales experience I have ever had. I would rate them lower than zero stars if possible.

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I hate to say it but if we could leave zero stars, we would. We called in advance to make an appointment for my car to have some recalls completed. They told us they had all the parts and would just need the car one day. One day turned in five days. Not once did they apologize and not once did they call to tell us the car wasn’t done! We kept showing up when they told us it would be done and day after day it was not completed. A simple phone call would have been appreciated. On ... Read More

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Google - Nov 19, 2025

I hate to say it but if we could leave zero stars, we would. We called in advance to make an appointment for my car to have some recalls completed. They told us they had all the parts and would just need the car one day. One day turned in five days. Not once did they apologize and not once did they call to tell us the car wasn’t done! We kept showing up when they told us it would be done and day after day it was not completed. A simple phone call would have been appreciated. On the fourth day, they even sent someone from the dealership to pick up my husband to get the car. Upon arrival, our car wasn't even done! Clearly there is zero communication between the staff as well. Once my car was finally done, it was filthy. There were fingerprints and dirt all over the areas they were working. We understand that things take longer than expected sometimes, but the lack of communication was absolutely unacceptable. We will never be back.

Too many hidden fees that basically eat up any of the incentives that you see on their website. (600.00 pulsing break lights, 600.00 for a pre installed spray on bed liner, 619.00 for title work. ) I was able to have the break light fee removed, and the bed liner reduced to 500.00.) However, I still paid 619.00 for the title fee that took over a week to complete, and I had to pick it up myself. This the third car that I purchased from this dealership. This was not my experience for these first two purchases. In addition to all of this, my sales person ... Read More

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Google - Nov 11, 2025

Too many hidden fees that basically eat up any of the incentives that you see on their website. (600.00 pulsing break lights, 600.00 for a pre installed spray on bed liner, 619.00 for title work. ) I was able to have the break light fee removed, and the bed liner reduced to 500.00.) However, I still paid 619.00 for the title fee that took over a week to complete, and I had to pick it up myself. This the third car that I purchased from this dealership. This was not my experience for these first two purchases. In addition to all of this, my sales person was late to our scheduled appointment. I do love the truck though.

Hi think twice before you go to this dealership. Be AWARE Tray to purchase car from them it takes forever to respond and finally agreed on pricing and fill up credit application got approved and guess what after all before signing paperwork they told me the car was damaged by hail storm and been repaired. I requested GM to call me and guess what another unpleasant surprise. I have been to a lot dealerships but this one is just something else. Managers are so Rude and unprofessional . So once again guys be extra careful going to this dealership.

Byron was an absolutely pleasure to work with! Car buying can be scary, time consuming, and straight up exhausting but purchasing from Byron and James River Ford was none of those things. They made the process quick, easy, and painless! I barely did anything and they matched me to everything I needed and wanted. I’ll be coming back to them for future purchases and referring everyone I know! Thanks again!

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I just purchased an F250 from Justin Demette. Very knowledgeable. Very helpful and an easy no pressure buying experience. Highly recommended !

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They broke my windshield and deny it. But there is no other way it could of got broke. They are trying get out of paying for it

First- I’m the guy that buys a used Mazda 3 from a Ford dealership. Guru found me a sweet unicorn of a maz 3 6 speed hatch and I couldn’t reach out fast enough. Tyler answered my txt on his day off from his house. He was quick to shoot me over a video description and any details the next day. The process was seamless- and living over 4 hours away, the dealership had staff deliver it to my house (very lovely couple btw). Every story has its negative, so the low down was a a few things came with the vehicle ... Read More

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DealerRater - Jul 12, 2025

First- I’m the guy that buys a used Mazda 3 from a Ford dealership. Guru found me a sweet unicorn of a maz 3 6 speed hatch and I couldn’t reach out fast enough. Tyler answered my txt on his day off from his house. He was quick to shoot me over a video description and any details the next day. The process was seamless- and living over 4 hours away, the dealership had staff deliver it to my house (very lovely couple btw). Every story has its negative, so the low down was a a few things came with the vehicle that weren’t described. Mind you, these are hazards of buying a vehicle remotely. Regardless, after a months worth of playing phone tag and communication issues with schedules, the owner of the dealership reached out to talk to me about any issues I have had. This example shows how deep James River Ford really cares about discussing any issues or making anything right that a customer might have. Within 12 hours of the owner calling me, any issues were mitigated. This place really puts the customer first- because they understand for most people a vehicle purchase is a gigantic financial step. Please give this dealership 3,4, maybe even 5 looks at every car they have. Whichever you choose know that they will make sure your taken care of regardless of any issues or preferences you have. Thanks again James river - my experience with you and your dealership made an impact when you went the extra mile to be impactful to a customer. I will be buying a 3/4 ton truck in the next few years and I will absolutely drive 4 hours to get one from them!

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I probably won’t go back. When we sat down to talk about the price, they basically took the advertise price and added their $597 administration fee and that was their final price so if they’re not going to haggle, they need to advertise that because I wouldn’t have wasted my time.

Great service !! Everyone is friendly and took good care of my car. Thank you James River Ford

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Great atmosphere and team, from the moment you walk in the door they make you feel like family and that they care

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Service and parts team always gets me what i need to help get me taken care of. Love the atomosphere of the new building also, very inviting

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Always take care of me, great staff and awesome new building. Staff is always pleasant and helpful for our needs

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Very helpful and knowledgeable on ford vehicles, helped me get the Maverick that I wanted at a good price. I'm not sure I like having to go to my phone when I want to look something up in owners manual.

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Edit 7/20/25: After leaving these reviews, Cory Bunger reached out to help me get this issue resolved. We took our vehicle back to JRF for them to have the repair done at Ozark Chevrolet. I appreciate that JRF did end up making this right, but unfortunately, I am still disappointed it had to be escalated to where it was in order for it to be done and that it took nearly 3 months. Due to this, I am changing my 1 star review to 3. My wife and I purchased a 2021 Chevrolet Suburban from James River Ford on April 28, 2025. The day after we drove ... Read More

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DealerRater - Jun 22, 2025

Edit 7/20/25: After leaving these reviews, Cory Bunger reached out to help me get this issue resolved. We took our vehicle back to JRF for them to have the repair done at Ozark Chevrolet. I appreciate that JRF did end up making this right, but unfortunately, I am still disappointed it had to be escalated to where it was in order for it to be done and that it took nearly 3 months. Due to this, I am changing my 1 star review to 3. My wife and I purchased a 2021 Chevrolet Suburban from James River Ford on April 28, 2025. The day after we drove the vehicle off the lot, it rained, and we immediately noticed a leak from the sunroof, with water dripping directly onto our daughter’s car seat. I have video documentation of this incident. I contacted Jeremy, our salesman, right away. He acknowledged the issue and told me to bring the vehicle back when we returned for hail damage repairs, assuring me that the sunroof would be repaired at that time. We brought the car to James River Ford on May 12, 2025 for both the hail damage repair and the sunroof issue. Later that same day, we were told the repairs had been completed and that everything was resolved. However, on May 29, 2025 during another rainstorm, the sunroof leaked again. This time, water dripped through the second-row dome light. I recorded this and shared the video with Jeremy. After some communication with Mr. Ohare and Mr. Skinner, Sales Managers at James River Ford, I was instructed to take the vehicle to a GM dealer and was assured the issue would be corrected at James River Ford’s expense. We brought the vehicle to Pinegar Chevrolet in Republic, Missouri, on June 3, 2025. I provided the video evidence of the leak, along with GM Service Bulletin 23-NA-087, which directly addresses sunroof drain issues in this vehicle model. After holding the vehicle for several days, Pinegar Chevrolet claimed they could not replicate the issue and, therefore, James River Ford would not authorize any repairs under the bulletin. On June 18, 2025 we were told to pick up the vehicle, with no work having been performed. When we retrieved the car, we immediately noticed significant water stains on the headliner near the sunroof. I sent photographic evidence of this damage to both Pinegar Chevrolet and Jeremy at James River Ford. I also re-shared the GM Service Bulletin, to which Jeremy responded: “That service bulletin seems pretty clear… Taking it back to Chevy or GM and getting that drain hose replaced seems like a pretty clear solution.” Despite this, I was informed that James River Ford would not be offering any further assistance, and I was effectively left to handle the issue on my own. Let me be clear: I am not seeking financial gain, but out of the 6 weeks we have owned this vehicle I have spent numerous hours trying to resolve this problem, and have been out of a vehicle for nearly 3 weeks. I simply want the vehicle I purchased for nearly $40,000 to perform as expected—without leaking water through the roof during rain. We purchased this vehicle from a dealership expecting integrity, transparency, and customer support. While I acknowledge the vehicle was sold AS-IS, at no point were we informed of any water intrusion or sunroof issues, which would have absolutely been a dealbreaker for us. I would never feel comfortable selling this vehicle to another individual without disclosing such a major defect, and I expect a reputable dealership to uphold the same standard. As it stands, I am deeply dissatisfied with how this is being handled, and unless this issue is properly addressed, I will not return to James River Ford for future purchases or service. I am also prepared to escalate this matter through every available channel to seek a just resolution. I ask that James River Ford take accountability and arrange for proper inspection and repair of this defect at your expense, as was previously indicated. I look forward to your prompt response.

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We have been to this dealership a few times just browsing before this purchase. They have always been very friendly and helpful not pushy. We found a truck we wanted on their website and called to see if still available. Worked with Brett Williams. He was personable and knowledgeable. The whole process was quick. We got a great deal on our trade in. We highly recommend James River Ford.

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My husband bought a 2015 GMC sierra 50 days ago from Jerome at this dealership. The truck has been misfiring since my husband bought it home. He bought it to a mechanic and he is being told the engine needs to be replaced. He called Jerome to see if he could do anything and he said “ all I can say is sorry nothing I can do for you”. Buyer beware!! Shitty experience after paying $17,000 on a truck

James River Ford is the best, the accommodating staff James find ways for me to achieve my requirement for i can purchase my dream car. Thank you James River Ford. Happy and satisfied customer here.

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Worst service I ever had

Brett at James River Ford did a GREAT job getting me into the exact car amd a great deal Best FORD DEALER in the Ozarks!

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I’ve Bought my last 3 vehicles from Brett Williams down at James River best Ford deal in the Ozark’s of you’re in need of a vehicle go check in with the boys down at James River ford they’ll take great care of ya!!

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They were very professional and very friendly and great at helping me find a car.

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Very good dealership everyone is very helpful. I didn't feel pressured which is a nice change. Thank you.

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Cleaned and accessible right off the highway. Entrance to the sales area could be more clearly identified.

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The service people here Do Not respect the elderly. They speak down to them and refuse to do appropriate investigation into vehicle malfunctions. Shame on you. When the Campbells owned this dealership people were treated much better.

My husband and I were on vacation and had issues with our Ford F150, we stopped at another Ford dealer and they were booked up, we were referred to James River Ford. It was a Friday afternoon. They assured us they could fix, they ordered Part and had our truck fixed Monday morning. They even gave us a nice rental to use to get back to our campsite. Would highly recommend them for prompt repairs.

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I brought in my vehicle for an oil change and for an estimate for the windshield replacement. Only the oil change was done. My vehicle was at your dealership most of the day. I called in the afternoon for an update and was told my vehicle was ready. When I came to pick up my vehicle I was told that the Ford brand windshield was not available. The service adviser did offer to call the outside vendor, that is used, the following day for a price. When I called and scheduled this appointment I was told an outside vendor did ... Read More

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Google - Apr 22, 2025

I brought in my vehicle for an oil change and for an estimate for the windshield replacement. Only the oil change was done. My vehicle was at your dealership most of the day. I called in the afternoon for an update and was told my vehicle was ready. When I came to pick up my vehicle I was told that the Ford brand windshield was not available. The service adviser did offer to call the outside vendor, that is used, the following day for a price. When I called and scheduled this appointment I was told an outside vendor did the work and would be contacted for a price. I declined the offer for the next day call. I would just arrange for the replacement on my own. I then had to wait to pay for the oil change. The service adviser had to contact the tech because the ticket was still not completed. Communication is not the best in the service department.

The service shop doesn’t deserve a single star. Multiple days of calling twice a day to ask for an update on the vehicle-being told each time they would have to get with a tech and call me back. Never received a callback from anyone. Diagnosed it incorrectly and then presented a repair estimate significantly higher than other shops. I’ll go somewhere else. Still had to pay for the work done (that didn’t fix the problem). Seriously, use another Ford dealership.

Love the vehicle but the whole buying process was horrible. When I went in on Saturday to pay for and pick up my 2021 RAV4 I was told there had been hail since the time I signed the paperwork to buy it but it was fixed. Fortunately the salesperson double checked and no, the hail had not been fixed, but it would be fixed and delivered on Monday. Monday came and went. Tuesday came and went. Wednesday I got a call letting me know it was going to be delivered that evening. It was delivered on Wednesday, but the dealer didn'... Read More

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Google - Apr 19, 2025

Love the vehicle but the whole buying process was horrible. When I went in on Saturday to pay for and pick up my 2021 RAV4 I was told there had been hail since the time I signed the paperwork to buy it but it was fixed. Fortunately the salesperson double checked and no, the hail had not been fixed, but it would be fixed and delivered on Monday. Monday came and went. Tuesday came and went. Wednesday I got a call letting me know it was going to be delivered that evening. It was delivered on Wednesday, but the dealer didn't put a temporary tag on it. Thursday morning I called and they said I could come by and pick a temp tag up. I live an hour away and was at work at the time and said no, it was there mistake. I was told they'd overnight a temp tag for me. Friday, no tag. Saturday I drove the hour drive and got the temp tag. I am not impressed and won't be buying from them again.

Nothing but issues starting with contradicting information when purchasing used vehicles to service department being useless. When scheduling a service vehicle will not be seen when scheduled, parts will not be ordered for repairs until time of scheduled service and when calling was told multiple times they needed to check on something (parts, warranty) and will call back in an hour or the next day with no call back.

Very disappointed again, and the last straw with the service department at this dealership. In fairness I will say that the advisors are friendly and courteous however, the entire service experiences I have had at JamesRiver Ford have been less than impressive. In the last 12 + months I had had my vehicle in for oil changes and related service work 4 times, of those 4 times, 3 of those services there have been issues like not returning the key for my wheel locks to the vehicle after the service resulting in a wasted trip back to Ozark form Springfield to retrieve it, not completing ... Read More

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Google - Mar 25, 2025

Very disappointed again, and the last straw with the service department at this dealership. In fairness I will say that the advisors are friendly and courteous however, the entire service experiences I have had at JamesRiver Ford have been less than impressive. In the last 12 + months I had had my vehicle in for oil changes and related service work 4 times, of those 4 times, 3 of those services there have been issues like not returning the key for my wheel locks to the vehicle after the service resulting in a wasted trip back to Ozark form Springfield to retrieve it, not completing all of the requested services before returning my vehicle, not receiving requested quotes for parts and service that I would have had the dealership do, and more. Three days after my last and less than impressive service service visit, the last straw was on 3.24.2024 when my fiancé, who was also a James River Customer had a dead battery while doing errands in Nixa requiring her to get a jump start from a good samaritan as I was out of town. She took the vehicle to JRF only to be told it was just a loose terminal connection, and no one bothered to take a moment to simply test the battery. Simple logic dictates that if it needed a jump start, perhaps a test is in order to see if it is holding a charge. And needs replacement. Instead she was sent on her way only to have the same incident occur the following morning when attempting to drop off her son at school and go to work. Sadly, it is very disappointing to receive these kinds of experiences from a dealership where one expects better service that I/we have had over these few and final visits.

Traveling from Minnesota, we noticed the rear tire rapidly losing air. With 8 of us in the van, we pulled into this service area for help. Figuring it may take 15-30 minutes to fix. Explained our problem to the manager but said all the workers were halfway into their work and could not do anything. Traveling the freeway was not safe with that tire. Went across the freeway to Mitchem Tire and was serviced immediately for safety.